Missed Lead Recovery — capture the after-hours enquiry.

Three channels, each with its own status.

Pick a channel to see the implementation and proof state. A configured adapter is not the same as provider-generated delivery or CRM proof.

Capability versus status.

The recovery chain is documented as five ordered steps. Each step shows the documented capability and whether it is wired to a verified provider today, so the audit can start from a clear target.

1. 01 / documentedInbound enquiry capturedForms, chat and WhatsApp funnel into a single verified queue with source attribution.
2. 02 / documentedOwner review and assignmentOwner-led triage with named-assignee routing so every lead has a human accountability point.
3. 03 / provider-pendingMulti-channel follow-upEmail and WhatsApp follow-up dispatched from the operator queue, with audit trail.
4. 04 / plannedBooking or diagnostic slotAudit or booking request routes to a confirmed slot or a manual operator handoff.
5. 05 / plannedOutcome and CRM timelineOutcome recorded in the interaction timeline so future operators see the full history.

What changes for the operator.

• The operator can review a captured enquiry with source context attached.
• The documented workflow makes the next follow-up step visible.
• No fabricated benchmarks or fake response-time guarantees are published.

Where this system is scoped.

Engagement tier and next step.